"I am writing to let you know of the outstanding service given my wife and I in the purchase of a house in Richmond this summer. Our Realtor was Alan Au.
Penny and I began looking at houses over the internet from our prior residence in Los Alamos, New Mexico. In the early part of this year we found a house we liked listed with Alan. It was a court ordered sale, and through Alan's involvement we were able to have my mother and sister look at the house prior to our making an offer on it. Even though we were working internationally, Alan Au made every effort to ensure that we knew the implications of the situation of the seller, the court ordered sale procedure and the background on purchasing a house in Canada as first time buyers here. We did not win the bid on this first house.
When we arrived in Vancouver this June on a house hunting trip, we finally had a chance to meet Alan in person as he led us through about 15 houses in Richmond. He arranged viewings had solid information to history and background of the homes. He gave us appropriate feedback on houses we viewed, did not pressure us in any way on any house, and patiently answered our questions about real estate issues.
Alan consistently, professionally and courteously dealt with us over a total of three full days of house visits. He fielded numerous phone calls from us at odd hours and made extra visits to help us carry out the negotiations to completion on our final purchase.
Most notably, Alan was utterly reliable and prompt in returning our calls. We never had to wait more than three minutes after leaving him a page for him to call back. He was never exasperated with us in tone or behaviour (though we had many questions), and we felt that he was truly working with us for our benefit.
Additionally, I want to note that all of this professionalism carried on despite Alan ending up on crutches for much of the time we were working with him.
It was clear that Alan Au really cared about us and the success of our house purchase. We felt served by him, and were impressed at his gentlemanly character.
We ask that this letter of recommendation be put in Alan's portfolio, with our gratitude.
Sean and Penny Love"
"I am more than pleasantly overjoyed at the effort put forth by my realtor, Mr. Alan Au from Sutton Group. I really have not met any other realtor who dedicates his time to exactly what his client is looking for and needs. Alan does not look at his clients like many other realtors do and say " oh, another paycheck." He treats you as a real person and listens to you. He goes the extra mile for a client and I have seen this from Alan over and over again. He follows up on everything and is very thorough. He makes it his business to know ALL the facts ALL of the time and does not leave any details out.
I have referred potential home buyers to Alan Au with no hesitation because of the service and dedication I received.
I also have a long time family friend in real estate, but chose to buy from Alan Au as he did the research and did not try to sell me something that was out of my price range. Alan is very knowleadgeable with the real estate market, what is out there, and knows exactly how to match his clients to the product without wasting any time. He has helped me with understanding more about the market, feeling good about my investment, helped me to see longterm goals and feel confident about buying into the market again. I would follow Alan's suggestions at any time and know that he is working for ME and what I want and need.
Like a good doctor, once you find a realtor like Mr. Alan Au, hang on to him because very few people in this day and age dedicate themselves to their clients 150%, with Alan there is no mistaking his sincerity and work ethic!!
Thanks again Alan !!
Sincerely, Susan Hisch"